Return & Refund Policy

Return & Refund Policy

Deva n Dukes

At Deva n Dukes, your satisfaction is our priority. We take pride in delivering high-quality skincare products. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Returns

Due to the nature of skincare and hygiene standards, we only accept returns under the following conditions:

  • The item must be unused, unopened, and in its original packaging.

  • The return request must be made within 7 days of delivery.

  • Products that have been opened, used, or damaged after delivery are not eligible for return.

To request a return, please contact us at:
📧 Bulkzaar@gmail.com
Include your order number and reason for return.

2. Damaged or Incorrect Items

If you receive:

  • A damaged product

  • A defective item

  • The wrong product

Please contact us within 48 hours of delivery with clear photos of the item and packaging. We will arrange a replacement or refund after verification.

3. Refunds

Once we receive and inspect your returned item:

  • Approved refunds will be processed within 5–10 business days.

  • Refunds will be issued to the original payment method.

  • Shipping charges are non-refundable, unless the return is due to our error.

4. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact our support team.